Last updated: December 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you (either an individual or entity, "you" or "Customer") and Kloudmeta ("we," "our," or "us") governing your use of our products and services, including both Software as a Service (SaaS) offerings and on-premises software solutions (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not access or use the Services.
Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, revocable right to access and use our SaaS Services during the Subscription Term for your internal business purposes only.
For on-premises deployments, we grant you a non-exclusive, non-transferable license to install and use the software on your infrastructure in accordance with the Documentation and your purchased license scope (number of users, instances, or other metrics as specified in your order).
You agree not to:
To use the Services, you must:
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You retain all rights, title, and interest in and to your Customer Data. You grant us a limited license to host, process, and transmit Customer Data solely to provide the Services to you. We will not access, use, or disclose Customer Data except as necessary to provide the Services or as required by law.
The Services, software, and all related intellectual property rights are and will remain our exclusive property or that of our licensors. These Terms do not grant you any rights to our trademarks, service marks, or logos.
If you provide us with feedback, suggestions, or ideas about the Services, we may use such feedback without any obligation to you.
You agree to pay all fees according to the pricing and payment terms presented to you when you subscribe. Fees are non-refundable except as expressly stated in these Terms or required by law.
Subscription fees are billed in advance on a monthly or annual basis as selected. Your subscription will automatically renew unless you cancel before the renewal date.
If payment is not received when due, we may suspend access to the Services until payment is made. We reserve the right to charge interest on overdue amounts at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.
We may change our prices with 30 days' advance notice. Price changes will apply to subsequent billing cycles after the notice period.
We strive to maintain high availability of our SaaS Services but do not guarantee uninterrupted or error-free operation. We may perform scheduled maintenance with advance notice when possible.
For on-premises deployments, you are responsible for the infrastructure, availability, and performance of your environment. We provide support as defined in your support agreement.
We regularly update our Services. SaaS Services are updated automatically. On-premises software updates are provided according to your support agreement.
We warrant that the Services will substantially conform to the Documentation under normal use. This warranty does not cover issues caused by misuse, unauthorized modifications, or use in non-compliant environments.
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
You agree to indemnify, defend, and hold harmless Kloudmeta and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with:
We process personal data in accordance with our Privacy Policy and applicable data protection laws. For SaaS Services, we act as a data processor on your behalf. For on-premises deployments, you control all data processing.
You represent and warrant that you have obtained all necessary rights and consents to provide Customer Data to us and that our processing of such data as described in these Terms will not violate any laws or third-party rights.
Each party agrees to maintain the confidentiality of the other party's Confidential Information and to use such information only as necessary to fulfill obligations under these Terms. Confidential Information does not include information that:
These Terms begin when you first access the Services and continue until terminated in accordance with this section.
You may terminate your subscription at any time through your account settings or by contacting us. Termination will be effective at the end of your current billing cycle.
Either party may terminate these Terms immediately if the other party materially breaches these Terms and fails to cure such breach within 30 days of written notice.
Upon termination:
You agree to comply with all applicable export and import control laws and regulations. You represent that you are not located in, under the control of, or a national or resident of any country to which export is prohibited.
Neither party will be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, labor disputes, or failures of third-party infrastructure providers.
In the event of any dispute, the parties agree to first attempt to resolve the dispute informally through good-faith negotiations for at least 30 days before initiating formal proceedings.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Kloudmeta is established, without regard to its conflict of law provisions.
Any disputes not resolved informally shall be resolved through binding arbitration in accordance with the rules of a mutually agreed arbitration institution. Each party shall bear its own costs, with arbitrator fees split equally.
These Terms, together with our Privacy Policy and any applicable order forms or agreements, constitute the entire agreement between you and Kloudmeta regarding the Services.
We may modify these Terms at any time by posting the modified terms on our website. Material changes will be notified via email or through the Services. Your continued use after notification constitutes acceptance of the modified Terms.
No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.
These Terms are for the benefit of the parties only and do not create any third-party beneficiary rights.
If you have any questions about these Terms, please contact us:
BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.
