Frequently Asked Questions

SecureShare is an enterprise file sharing and collaboration platform that enables organizations to securely share files internally and with external partners. It features secure file storage, role-based access control, external user collaboration, comprehensive audit logging, and Microsoft Entra ID authentication.

SecureShare is designed for enterprises needing secure file sharing, organizations collaborating with external partners, teams requiring controlled document access, and compliance-focused industries like healthcare, finance, and legal.

SecureShare provides Microsoft Entra ID authentication, AES-256 encryption at rest, TLS encryption in transit, role-based access control, complete audit logging, and multi-factor authentication support.

SecureShare works on desktop browsers (Chrome, Edge, Firefox, Safari), mobile browsers, and any device with a modern web browser.

Yes. SecureShare can be consumed as a Kloudmeta-hosted multi-tenant SaaS service or deployed into your own environment (your Azure subscription or on-premises data center). Both models share the same core feature set and administration experience.

Yes. You can bring your own Microsoft Entra External ID tenant and Azure Blob Storage account. User identities and file data remain under your control in your Azure estate, while SecureShare provides the application, admin experience, and audit capabilities.

Common reasons: You haven't been granted permission, your authorization is pending approval, your access has expired, or the SharedSpace has been archived. Contact the SharedSpace owner or your administrator.

Sessions expire after a period of inactivity as a security feature. Your organization may have set specific timeout periods. Contact your administrator to check the session settings.

A SharedSpace is a secure collaborative workspace where users can store and organize files, share with team members, control access permissions, and collaborate on documents.

Yes, if you're the owner. Go to SharedSpace settings, click "Archive", and confirm. Archived SharedSpaces are hidden from normal view, retain all files and permissions, and can be restored later.

Only owners can delete. First archive the SharedSpace, wait for retention period (if any), go to archived spaces, and select delete. Warning: This is permanent and cannot be undone.

This depends on your organization's settings managed under Admin > File Types. Common allowed types include documents (PDF, Word, Excel, PowerPoint), images (JPG, PNG, GIF), and archives (ZIP). Contact your administrator for the effective list in your organization.

Yes, file size limits are configured by your organization. Typical limits range from 50MB to 500MB per file. Large file uploads use chunked uploading for reliability.

Yes. Select multiple files, click the download icon, and they'll be packaged into a ZIP file for download.

Viewer (read and download only), Contributor (upload and modify), Full Access (full control except sharing), and Owner (complete control including sharing).

Yes. SecureShare supports external collaboration. External users can authenticate via Work Account (Entra SSO), External Entra (B2B), Email OTP, or Direct Link depending on your organization's configuration.

Go to SharedSpace settings, click "Manage Access", find the user, and click "Remove". Their access is revoked immediately.

Files are encrypted at rest using AES-256 encryption in Azure Blob Storage. Data in transit is protected using TLS 1.2+ encryption.

Only users you explicitly grant access to can see your files. System administrators may have access for support and compliance purposes, but all access is logged.

Yes. SecureShare logs all authentication events, file operations, sharing activities, and administrative actions. Logs are immutable and available for compliance and audit purposes.

SecureShare is designed to support SOC 2 Type II, GDPR, HIPAA, SOX, ISO 27001, and PCI-DSS compliance programs.

Administrators can add users via Admin > Users. You can create new users, send invitations, or sync from your Entra directory.

SecureShare has 9+ roles including Admin, Security Admin, User Admin, Manager, Auditor, Help Desk, Power User, User, and External User. Each role has specific capabilities defined in the RBAC system.

Use the Security Dashboard (Admin > Security) to view real-time authentication events, activity metrics, and security alerts over the past 24 hours.

Yes. Administrators can manage email templates, branding, and notification settings under Admin > Email Management.

Yes. SecureShare provides a versioned REST API for integration. See the API Reference documentation for endpoints, authentication, and examples.

SecureShare supports the latest versions of Chrome, Edge, Firefox, and Safari on desktop and mobile platforms.

Yes. Use the REST API to integrate SecureShare with your applications, workflows, and third-party systems.

Uptime SLAs vary by deployment model and service agreement. Contact your administrator or Kloudmeta support for specific SLA details.